Partnering with Aira: Why Humans in the Loop Matter for Accessibility

DocAccess Partners with Aira to Ensure No One Gets Left Behind

At Streamline, our mission has always been simple: communities better served. With DocAccess, we’ve taken a major step toward that goal — transforming inaccessible PDFs into instantly usable, ADA- and WCAG-compliant HTML transcripts.

But we also know this: technology alone isn’t enough.

Automation can get us far, but no AI or algorithm is perfect. Accessibility isn’t just about code or compliance — it’s about people. And when it comes to ensuring equal access to public information, people should never be left without a way forward. That’s why we’re so proud to announce our partnership with Aira, the world’s leading visual interpreting service.

Why Humans in the Loop Matter

We’ve all seen it — an automated tool that does 90% of the job well, but misses a nuance, a detail, or a piece of context. For most apps, that’s a small frustration. But for a community member with a disability trying to access urgent public information, it can be the difference between participation and exclusion.

That’s where humans in the loop come in.

Through this partnership, DocAccess now offers built-in access to Aira’s professional visual interpreters, available in real time. If a document presents a challenge that even advanced AI can’t resolve, a community member can connect instantly with a trained interpreter who can help them find the information they need on the spot.

This two-layer approach — automated accessibility backed by live human expertise — ensures no one gets stuck, and no one gets left behind.

A Shared Commitment

Our partnership with Aira reflects a shared belief: accessibility must be both innovative and reliable.

“Streamline is the first to embed the Aira call experience directly into a solution like DocAccess, taking accessibility to a whole new level. Their two-layer approach ensures content is accessible at its source and adds real-time visual interpreting so users can instantly access information and address gaps on the spot. We’re thrilled to partner with such a visionary team and excited for what’s ahead.”

— Troy Otillio, CEO of Aira

“Technology alone can’t guarantee perfect accessibility — but by pairing DocAccess with Aira’s trusted human interpreters, we can deliver the kind of responsible, reliable accessibility that communities deserve.”

— Mac Clemmens, CEO of Streamline

What This Means Going Forward

With Aira integrated into DocAccess, every agency can be confident that:

• PDFs are converted into accessible HTML automatically.
• Community members can navigate documents seamlessly with screen readers.
• And when complexity arises, a human is always there to help.

This is what responsible AI looks like — technology at scale, backed by people when it matters most.

Accessibility That Truly Works for Everyone

Accessibility isn’t just about compliance; it’s about equity, dignity, and trust. By partnering with Aira, we’re making sure DocAccess reflects that truth — helping agencies meet requirements today, while ensuring community members have real, reliable access in every moment that matters.

👉 Learn more about DocAccess or Aira or request a demo of DocAccess here.